Our Terms of Services

Claim Submission:

• Claims must be submitted within 12 hours of successful delivery.

Garment Care & Liability:

• We prioritize garment care but cannot guarantee against:
• Color bleeding, color loss, or shrinkage due to manufacturing defects.
• Deterioration, holes, or tears caused by wear and tear.
• Damages may occur during cleaning and ironing due to fabric, material, or stitching defects.
• We will assess damages impartially to determine the root cause.
• Liability is limited to 10 times the bill amount of the item, with a maximum cap of AED 500.

Valuables:

• We are not responsible for valuables left in the laundry.

Inspection & Responsibility:

• Customers must check their laundry before leaving our premises.
• We are not responsible for missing or damaged items after collection.

Unclaimed Garments:

• Garments not claimed within 10 days will not be our responsibility.
• Uncollected laundry after 30 days may be disposed of without compensation.

Plastic Packaging:

• Customers should remove plastic packaging upon receiving their laundry.

Delivery Time:

• Standard delivery time is 48 hours for garments.